Characteristics of question format web queries: an exploratory study

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dc.contributor.authorSpink, Amanda
dc.contributor.buuauthorÖzmutlu, H. Cenk
dc.contributor.departmentUludağ Üniversitesi/Mühendislik Fakültesi/Endüstri Mühendisliği Bölümü.tr_TR
dc.contributor.researcheridABH-5209-2020tr_TR
dc.date.accessioned2021-07-06T09:13:00Z
dc.date.available2021-07-06T09:13:00Z
dc.date.issued2002-07
dc.description.abstractWeb queries in question format are becoming a common element of a user's interaction with Web search engines. Web search services such as Ask Jeeves - a publicly accessible question and answer (Q&A) search engine - request users to enter question format queries. This paper provides results from a study examining queries in question format submitted to two different Web search engines - Ask Jeeves that explicitly encourages queries in question format and the Excite search service that does not explicitly encourage queries in question format. We identify the characteristics of queries in question format in two different data sets: (1) 30,000 Ask Jeeves queries and 15.575 Excite queries, including the nature, length, and structure of queries in question format. Findings include: (1) 50% of Ask Jeeves queries and less than 1% of Excite were in question format, (2) most users entered only one query in question format with little query reformulation, (3) limited range of formats for queries in question format - mainly "where", "what", or "how" questions, (4) most common question query format was "Where can I find.........." for general information on a topic. and (5) non-question queries may be in request format. Overall, four types of user Web queries were identified: keyword, Boolean, question, and request. These findings provide an initial mapping of the structure and content of queries in question and request format. Implications for Web search services are discussed. (C) 2002 Published by Elsevier Science Ltd.en_US
dc.identifier.citationSpink, A. ve Özmutlu, H. C. (2002). "Characteristics of question format web queries: an exploratory study". Information Processing & Management, 38(4), 453-471.en_US
dc.identifier.endpage471tr_TR
dc.identifier.issn0306-4573
dc.identifier.issue4tr_TR
dc.identifier.scopus2-s2.0-0036643004tr_TR
dc.identifier.startpage453tr_TR
dc.identifier.urihttps://doi.org/10.1016/S0306-4573(01)00042-5
dc.identifier.urihttps://www.sciencedirect.com/science/article/pii/S0306457301000425
dc.identifier.urihttp://hdl.handle.net/11452/21120
dc.identifier.volume38tr_TR
dc.identifier.wos000175479100001tr_TR
dc.indexed.scopusScopusen_US
dc.indexed.wosSCIEen_US
dc.indexed.wosSSCIen_US
dc.language.isoenen_US
dc.publisherPergamon-Elsevier Scienceen_US
dc.relation.collaborationYurt dışıtr_TR
dc.relation.journalInformation Processing & Managementen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergitr_TR
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectComputer scienceen_US
dc.subjectInformation science & library scienceen_US
dc.subjectFeedbacken_US
dc.subjectUsersen_US
dc.subject.wosComputer science, information systemsen_US
dc.subject.wosInformation science & library scienceen_US
dc.titleCharacteristics of question format web queries: an exploratory studyen_US
dc.typeArticle
dc.wos.quartileQ1en_US

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