Comparing the departmental trust networks of a small and medium size textile enterprise using social network analysis

Abstract

The aim of this paper is to study and compare informal structures of the departments of a small- and medium-sized textile enterprise in Turkey using social network analysis and to discuss its consequences in the context of management science. Results show that the ready-made department shows a tolerable trust level, the dyeing and weaving departments' trust levels are unsatisfactory. These findings indicate that these two departments are lacking an environment of trust, which may affect organisational performance and inter-organisational dynamics. Managers need to take precautions against the highlighted insufficiencies and develop policies and practices that promote trust. Copyright © 2011 Inderscience Enterprises Ltd.