Publication: Factors influencing intercultural sensitivity of hospitality employees
dc.contributor.author | Yürür, Şenay | |
dc.contributor.author | Koç, Erdoğan | |
dc.contributor.author | Taşkın, Çağatan | |
dc.contributor.author | Boz, Hakan | |
dc.contributor.buuauthor | TAŞKIN, ÇAĞATAN | |
dc.contributor.department | Uludağ Üniversitesi/İktisadi ve İdari Bilimler Fakültesi | |
dc.contributor.researcherid | JRA-8669-2023 | |
dc.date.accessioned | 2024-06-12T12:51:25Z | |
dc.date.available | 2024-06-12T12:51:25Z | |
dc.date.issued | 2021-01-01 | |
dc.description.abstract | This study investigates the factors influencing the development of intercultural sensitivity among hospitality employees. The study particularly looks at the relationship between intercultural sensitivity levels of hospitality employees and their previous educational work experiences. Based on a survey (Intercultural Sensitivity Scale) scale with 443 hospitality employees overall means were calculated. Results of the analysis show that exposure to other cultures by participating previously in student exchange programs (e.g. ERASMUS), work and travel programs, and spending long periods of time abroad increased people's intercultural sensitivity. Interestingly though, the study found that having formal tourism and hospitality education did not have any influence on the level of intercultural sensitivity of hospitality employees. | |
dc.identifier.doi | 10.1080/15256480.2018.1547236 | |
dc.identifier.endpage | 44 | |
dc.identifier.issn | 1525-6480 | |
dc.identifier.issn | 1525-6499 | |
dc.identifier.issue | 1 | |
dc.identifier.startpage | 26 | |
dc.identifier.uri | https://doi.org/10.1080/15256480.2018.1547236 | |
dc.identifier.uri | https://www.tandfonline.com/doi/full/10.1080/15256480.2018.1547236 | |
dc.identifier.uri | https://hdl.handle.net/11452/42089 | |
dc.identifier.volume | 22 | |
dc.identifier.wos | 000603062300002 | |
dc.indexed.wos | WOS.ESCI | |
dc.language.iso | en | |
dc.publisher | Taylor & Francis | |
dc.relation.journal | International Journal of Hospitality & Tourism Administration | |
dc.relation.publicationcategory | Makale - Uluslararası Hakemli Dergi | |
dc.rights | info:eu-repo/semantics/closedAccess | |
dc.subject | Intercultural sensitivity | |
dc.subject | Intercultural service encounters | |
dc.subject | Hospitality | |
dc.subject | Service encounter | |
dc.subject | Culture | |
dc.subject | Social sciences | |
dc.subject | Hospitality, leisure, sport & tourism | |
dc.subject | Social sciences - other topics | |
dc.title | Factors influencing intercultural sensitivity of hospitality employees | |
dc.type | Article | |
dspace.entity.type | Publication | |
relation.isAuthorOfPublication | a84ad200-4cc0-4b29-a20b-78f8dc149f88 | |
relation.isAuthorOfPublication.latestForDiscovery | a84ad200-4cc0-4b29-a20b-78f8dc149f88 |