Publication:
Factors influencing intercultural sensitivity of hospitality employees

dc.contributor.authorYürür, Şenay
dc.contributor.authorKoç, Erdoğan
dc.contributor.authorTaşkın, Çağatan
dc.contributor.authorBoz, Hakan
dc.contributor.buuauthorTAŞKIN, ÇAĞATAN
dc.contributor.departmentİktisadi ve İdari Bilimler Fakültesi
dc.contributor.researcheridJRA-8669-2023
dc.date.accessioned2024-06-12T12:51:25Z
dc.date.available2024-06-12T12:51:25Z
dc.date.issued2021-01-01
dc.description.abstractThis study investigates the factors influencing the development of intercultural sensitivity among hospitality employees. The study particularly looks at the relationship between intercultural sensitivity levels of hospitality employees and their previous educational work experiences. Based on a survey (Intercultural Sensitivity Scale) scale with 443 hospitality employees overall means were calculated. Results of the analysis show that exposure to other cultures by participating previously in student exchange programs (e.g. ERASMUS), work and travel programs, and spending long periods of time abroad increased people's intercultural sensitivity. Interestingly though, the study found that having formal tourism and hospitality education did not have any influence on the level of intercultural sensitivity of hospitality employees.
dc.identifier.doi10.1080/15256480.2018.1547236
dc.identifier.endpage44
dc.identifier.issn1525-6480
dc.identifier.issn1525-6499
dc.identifier.issue1
dc.identifier.startpage26
dc.identifier.urihttps://doi.org/10.1080/15256480.2018.1547236
dc.identifier.urihttps://www.tandfonline.com/doi/full/10.1080/15256480.2018.1547236
dc.identifier.urihttps://hdl.handle.net/11452/42089
dc.identifier.volume22
dc.identifier.wos000603062300002
dc.indexed.wosWOS.ESCI
dc.language.isoen
dc.publisherTaylor & Francis
dc.relation.journalInternational Journal of Hospitality & Tourism Administration
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectIntercultural sensitivity
dc.subjectIntercultural service encounters
dc.subjectHospitality
dc.subjectService encounter
dc.subjectCulture
dc.subjectSocial sciences
dc.subjectHospitality, leisure, sport & tourism
dc.subjectSocial sciences - other topics
dc.titleFactors influencing intercultural sensitivity of hospitality employees
dc.typeArticle
dspace.entity.typePublication
local.contributor.departmentİktisadi ve İdari Bilimler Fakültesi
relation.isAuthorOfPublicationa84ad200-4cc0-4b29-a20b-78f8dc149f88
relation.isAuthorOfPublication.latestForDiscoverya84ad200-4cc0-4b29-a20b-78f8dc149f88

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