A new perspective: Organizational citizenship behaviour and its reflections

Abstract

Organizational citizenship behaviour is not only confined to the behaviours of the organizational workers in accordance with the definitions of their roles, but it also includes all the other behaviours they display on the basis of voluntariness. While displaying organizational citizenship behaviour, the workers are eager to improve the performance of their organization, behave sincerely with no expectation of an award while behaving in this way. This study aims to include organizational citizenship behaviour and its significance which has a direct effect on organizational performance and to explain its reflections by analysing its examples in different sectors.