Technology paradox in the tourism industry: Technostress perspective

Abstract

The aim of this chapter is to reveal technology paradox, and technostress concepts' effects in tourism industry. In the research the impact of the technology on the tourism industry employees was determined through qualitative research steps. Descriptive results were obtained using phenomenological research design. 20 participants were interviewed face-to-face and videoconferenced, and the audio and video files obtained were deciphered. Three main themes and seven sub-themes were identified, and the data were classified by content analysis. Analyses performed with percentage values, total and frequency graphs, and descriptive results. It is emphasized that the negative effects of technology on employees are greater. It is a fact that technology creates stress. No matter how competent one is in the use of technology, the unhindered development of technology has a negative impact on employees in the tourism industry, as it is thought to lead to a decrease in the labor force and unemployment.