Person: CIRANOĞLU, MEHMET
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CIRANOĞLU
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MEHMET
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Publication The effect of leader-member exchange on burnout: A research on customer representatives working in call centers(Mehmet Akif Ersoy Üniversitesi, 2019-12-01) Çıranoğlu, Mehmet; CIRANOĞLU, MEHMET; İnegöl İşletme Fakültesi; AAG-7138-2021In this study, it was aimed to research the relationship between the leader-member exchange (LMX), which is used to define the relationship between team employees and team leaders, and the burnout levels of customer representatives working in call centers, one of the job sites where burnout syndrome is most common due to working conditions. Data were collected by a questionnaire consisting of statements prepared with the Five-Point Likert Scale among the employees of five different call centers operating in Istanbul. Data collected to understand the level of burnout of employees and their relationship with team leaders were analyzed using a number of tests and Structural Equation Model through the AMOS program. The claim of the study is that a positive and strong leader-member exchange will decrease the burnout levels of employees. As a result of the analysis, it was determined that the measurement tools and method were valid and reliable. As a result; it was seen that leader-member exchange showed significant differences according to both professional and workplace seniority. Finally, the model established under the research was tested and showed that; the positive and strong LUE has a decreasing effect on burnout. In other words, there is a negative and strong relationship between the two main subjects of this study.Publication The effect of transactional leadership approach on nurses' turnover intention: A field study in private hospitals in Bursa province(Eskişehir Osmangazi Üniversitesi, 2020-01-12) Cıranoğlu, Mehmet; CIRANOĞLU, MEHMET; İnegöl İşletme Fakültesi; İşletme Bölümü; 0000-0002-7798-7099; AAG-7138-2021In this study, it was aimed to measure the effect of the transactional leadership behaviors (and its dimensions) of the health managers on nurses' turnover intention in private hospitals. Also it is tested how turnover intention differs according to some demographic factors. The data collected from Bursa (N=241) were analyzed by using Structural Equation Model. As a result, it was determined that the turnover intention of the nurses showed significant differences according to their profession and their seniority at the institution they worked and it was found that the model was suitable for the research and the hypothesis (the interactional leadership behaviours (and its dimensions) of the managers negatively affects the turnover intention of nurses') was supported according to the obtained p and t values.Publication The impact of after sale services on product's percieved value in furniture sector: A field study in Inegol/Bursa(Mehmet Akif Ersoy Üniversitesi, 2018-12-01) Cıranoğlu, Mehmet; CIRANOĞLU, MEHMET; İnegöl İşletme Fakültesi; AAG-7138-2021In this study, it was aimed to measure the effect of consumers' satisfaction level from the after sales services to products' percieved value for the furniture group, which is one of the first product groups that come to mind in durable consumer goods. For the study, considering the benefit of the research results for the field research, Inegol district of Bursa province, which is one of the most developed regions of the furniture sector, has been chosen. Data were collected from the consumers in here by using a questionnaire consisting of questions with five point Likert Scale about the furniture they had bought before. The collected data for satisfaction from after sales services and products' percieved value are analyzed using Structural Equation Model and the effects of after sales services on the perceived value of the products have been revealed. As a result of the analyzes made, the constructed model was tested and the p and t values obtained using the AMOS program were utilized for each of the hypothesized hypotheses. Accordingly, it is seen that five hypotheses are supported in the model. These results mean that all hypotheses that were unfolded at the beginning of the study are supported. As a result, the perceived value and its sub-dimensions, quality value, monetary value, social value and emotional value dimension, are positively affected by the level of satisfaction from after-sales service at varying levels.